Privacy policy

LIVEOP Privacy Policy

This Privacy Policy (“Policy”) delineates the terms under which LIVEOP (hereinafter referred to as the “Company”, “we”, “us”, or “ours”) collects, stores, processes, and protects your Personal Data in the scope of our Software-as-a-Service (SaaS) operations. By engaging with our services, you provide implied consent to the practices as described in this policy. This policy complies with the regulations stipulated by the General Data Protection Regulation (GDPR) of the European Union.

1. Types of Personal Data We Collect and Process

As part of our business operations, we collect and process personal data that you voluntarily provide. This includes, but is not limited to, your full name, electronic mail (email) address, telephone number, and job title. During operational procedures, geolocation data may be collected to enable location sharing functionality amongst the application users, thereby enhancing the interactivity and user experience of our services.

2. Use of Cookies and Other Tracking Technologies

Our Company utilises cookies, small files placed on your device, predominantly to fortify security protocols. These cookies do not contain any operational product data and are not used for marketing or promotional activities.

3. Purpose and Legal Basis for Processing Personal Data

Personal data collected from you are processed primarily to facilitate and enhance the functionality of our services. We are committed to maintaining the confidentiality of your personal data and refrain from sharing such data with third parties. However, data may be stored on servers hosted by Microsoft Azure, a practice that aligns with the principles of data minimisation and proportionality, as outlined in the GDPR.

4. Data Retention and Storage

The Company currently does not impose a limitation on the retention period of personal data. However, we ensure that such data are retained only as long as necessary for fulfilling the intended purpose of collection and processing.

5. Security Measures for Protecting Personal Data

At LIVEOP, we employ a comprehensive set of security measures to safeguard your personal data. These include, but are not limited to, storing data in fully ISO 27001 certified data centres, performing regular external penetration testing, and enforcing stringent internal procedures to protect sensitive data from unauthorized access or accidental loss.

6. Rights of Data Subjects under GDPR

Users are part of an organisation that has complete control over the user data entered into our system. This empowers the organisation to independently erase these data, exercising the right to erasure, or the ‘right to be forgotten’, as stipulated in the GDPR.

7. Transfers of Personal Data

We assure that no transfer of personal data occurs outside the confines of the European Union (EU), ensuring that your data is protected within the stringent data protection regulations enforced by the GDPR.

8. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who can be reached at [email protected]. The DPO oversees the Company’s data protection strategy and its compliance with GDPR requirements.

9. Automated Decision-Making and Profiling

The Company refrains from utilising automated decision-making and profiling mechanisms, thereby ensuring that your rights, freedoms, and legitimate interests are not unfairly impacted.

10. Data Breach Notification Procedures

In the event of a data breach, users are encouraged to contact LIVEOP Support using the contact details provided on the LIVEOP website. Upon receipt of such notification, we will initiate procedures as outlined in the data processing agreement with the client.

11. Modifications to this Policy

The Company reserves the right to revise or update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Users will be promptly notified of any significant modifications through a publication on this page or via an email notification.

12. Encryption and Data Transmission

We employ state-of-the-art encryption methodologies for the storage and transfer of your personal data. All data transfers are protected using end-to-end encryption techniques. Critical and highly sensitive data are encrypted while in storage, thereby providing an additional layer of protection.

13. User Control over Data Collection

Users form part of an organisation, and the organisation’s administrator has the autonomy to control the collection of geolocation data, with the ability to toggle this feature on or off. This measure allows for the preservation of user privacy while maintaining the functionality of the application.

14. Compliance with GDPR and other Legal Provisions

We commit to adhere to all relevant regulations and legal provisions, including GDPR. The processing of personal data is conducted in strict compliance with these regulations, and appropriate safeguards are in place to protect the rights and interests of the data subjects.

15. Data Protection Officer Contact

Our Data Protection Officer is readily accessible for any data protection-related inquiries or issues via email at [email protected]. The DPO ensures our compliance with data protection laws and acts as a point of contact between the Company and the Supervisory Authorities.

16. Data Breaches and Incident Management

In the event of a data breach, the client is obligated to contact the LIVEOP Support team using the contact information available on the LIVEOP website. Upon receipt of such a notification, LIVEOP will promptly initiate the data breach management procedure as defined in the data processing agreement concluded with the client.

17. Complaints and Dispute Resolution

If you have concerns about our data processing activities, we encourage you to contact us directly. If the issue remains unresolved, you have the right to lodge a complaint with a competent Data Protection Authority (DPA) in your jurisdiction.

Please do not hesitate to contact us if you have any questions or require further information regarding our privacy practices. We value your privacy and are committed to protecting your personal data.